Terms of Use

These Terms of Service (hereinafter referred to as "these Terms") define the conditions for using the online shop (hereinafter referred to as "the Service") provided by NAO DESIGN INC. (hereinafter referred to as "the Company") on this website. Users who purchase products using the Service (hereinafter referred to as "Users") shall use the Service in accordance with these Terms.

■Article 1 (Applicability)
These Terms shall apply to all relationships between Users and the Company regarding the use of the Service.

In addition to these Terms, the Company may establish various rules regarding the use of the Service, including notations based on the Act on Specified Commercial Transactions, shipping policies, etc. (hereinafter referred to as "Individual Regulations"). Regardless of their name, these Individual Regulations shall constitute a part of these Terms.

In the event of any contradiction between the provisions of these Terms and the provisions of the Individual Regulations in the preceding paragraph, the provisions of the Individual Regulations shall prevail, unless otherwise specified in the Individual Regulations.

■Article 2 (Sales Contract and Start of Production)
In the Service, a sales contract shall be formed when the User applies for a purchase to the Company, and the Company notifies the User of its acceptance of said application (e.g., by sending an order confirmation email).

The products provided by the Company are made-to-order, and the Company will commence production of the product upon the conclusion of the sales contract in the preceding paragraph (confirmation of payment/deposit).

Ownership of the product shall transfer to the User when the Company delivers the product to the shipping carrier.

The Company may cancel the sales contract in the preceding paragraph without prior notice to the User if the User falls under any of the following circumstances:

・The User has violated these Terms.
・Product delivery cannot be completed due to an unknown delivery address or prolonged absence.
・The Company otherwise determines that the trust relationship between the Company and the User has been damaged.

■Article 3 (Cancellation, Change, and Return of Made-to-Order Products)
As all products are made-to-order, cancellations of orders or changes to products (including changes in size, color, specifications, etc.) due to customer convenience after the conclusion of the sales contract (order confirmation) will not be accepted.

Users may request a return or exchange of a product only if the product has significant defects (damage, soiling) or if a product different from the order content was delivered. In such cases, the User shall contact the Company by the method designated by the Company within 7 days of product arrival, and the Company shall bear the cost of return shipping.

Notwithstanding the preceding paragraph, returns and exchanges cannot be accepted in the following cases:

・If the above period has passed without a valid reason after product arrival.
・If scratches, dirt, or damage has occurred to the product due to the User's responsibility.
・If the product has been used even once (e.g., worn beyond the scope of trying on, or washed).

■Article 4 (Intellectual Property Rights)
The copyrights and other intellectual property rights of product photos and other content (hereinafter referred to as "Content") provided by this service belong to the Company and other rightful owners such as content providers, and Users are prohibited from reproducing, reprinting, altering, or otherwise making secondary use of them without permission.

■Article 5 (Prohibited Acts)
Users shall not engage in the following acts when using the Service:  
・Acts that violate laws or public order and morals.
・Acts related to criminal acts.
・Acts that infringe on copyrights, trademark rights, or other intellectual property rights included in the Service.
・Acts that destroy or interfere with the functions of the Company's servers or networks.
・Acts that commercially utilize information obtained through the Service.
・Acts that may interfere with the operation of the Company's services.
・Acts of unauthorized access or attempting to do so.
・Acts of impersonating another user (including ordering with a false name or fictitious address).
・Acts that directly or indirectly benefit anti-social forces in connection with the Company's services.
・Other acts that the Company deems inappropriate.

■Article 6 (Suspension of Service, etc.)
The Company may suspend or interrupt all or part of the Service without prior notice to the User if it determines that any of the following circumstances exist:  

・When performing maintenance, inspection, or updates of the computer system related to the Service.
・When the provision of the Service becomes difficult due to force majeure such as earthquakes, lightning, fires, power outages, or natural disasters.
・When computers or communication lines, etc., stop due to an accident.
・When the Company otherwise determines that the provision of the Service is difficult.  

The Company shall not be liable for any disadvantages or damages suffered by Users or third parties due to the suspension or interruption of the Service, regardless of the reason.

■Article 7 (Restrictions on Use)
If a User violates any provision of these Terms, or if a payment made by credit card or other payment method used by the User is suspended or rejected, the Company may restrict all or part of the User's use of the Service (e.g., reject future orders) without prior notice.

The Company shall not be liable for any damages incurred by the User due to actions taken by the Company based on this Article.

■Article 8 (Disclaimer of Warranty and Exemption)
The Company does not guarantee that the Service is free from factual or legal defects (including defects related to safety, reliability, accuracy, completeness, effectiveness, suitability for a particular purpose, security, errors, bugs, and infringement of rights).  

The Company shall not be liable for any damages incurred by Users through the Service. However, if the contract between the Company and the User concerning the Service (including these Terms) constitutes a consumer contract as defined by the Consumer Contract Act, this disclaimer shall not apply. Even in such cases, the Company shall not be liable for any damages arising from special circumstances (including cases where the Company or the User foresaw or could have foreseen the occurrence of damages) among the damages incurred by the User due to the Company's default or tort (excluding gross negligence).  

The Company shall not be liable for any transactions, communications, or disputes that arise between Users and other Users or third parties concerning the Service.

■Article 9 (Changes to Service Content and Terms of Use)
The Company may, if it deems necessary, change the content of the Service or discontinue the provision of the Service without prior notice to Users.

The Company may change these Terms at any time if it deems it necessary. After the changes to these Terms, the User shall be deemed to have agreed to the revised terms at the time of placing an order for products using the Service.

■Article 10 (Handling of Personal Information)
The Company shall appropriately handle personal information acquired through the use of the Service (such as product purchase procedures) in accordance with the Company's "Privacy Policy."

■Article 11 (Notices or Communications)
Notices or communications between the User and the Company shall be made by the method designated by the Company. When a notice or communication is sent to the email address or address entered by the User at the time of order, it shall be deemed to have reached the User at the time of sending.

■Article 12 (Prohibition of Transfer of Rights and Obligations)
Users may not assign or pledge to a third party their position under the usage contract or any rights or obligations under these Terms without the Company's prior written consent.

■Article 13 (Governing Law and Jurisdiction)
Japanese law shall be the governing law for the interpretation of these Terms. Furthermore, the application of the United Nations Convention on Contracts for the International Sale of Goods shall be excluded with regard to the Service.

In the event of a dispute concerning the Service (including the sale of products), the court having jurisdiction over the Company's head office shall be the exclusive agreed court of jurisdiction.

End

Created: May 1, 2026